Omnichannel
Marketing

Unify email, SMS, RCS, WhatsApp, and on-site experiences to create high-converting customer journeys.

Seamless Journeys. Smarter Engagement. Bigger ROI.
Today’s shoppers switch between multiple devices and channels, creating disjointed communication. However, when this disconnect happens, it can lead to a drop in engagement and revenue.

With SaleCycle’s Omnichannel solution, every interaction feels connected. You meet customers in the right place, at the right time, with the right message.
Start my Omnichannel journey

What Omnichannel Marketing Looks Like

1.
Unify Customer Profiles
Capture behavioural data, including email, device ID, and purchase history, and link this into a single, real-time profile.
2.
Smart Journey Orchestration
Build flows - email → SMS → RCS → WhatsApp - with built-in logic that advances customers based on their behavior.
3.
Channel Optimisation Engine
Deliver messages via a customer's preferred or most responsive channel with AI-driven decisions.
4.
Consent-Centric and Compliant
Stay aligned with privacy regulations with built-in opt-in capture and centralised consent management.
5.
Unified Analytics & Attribution
Drive optimisations with a single dashboard to view opens, clicks, conversions, and revenue by channel.
Start to reach your audience everywhere

Engage Smarter with Rich, Responsive Messaging

Transform touchpoints into conversations with real-time, personal, and interactive multi-channel messaging.

What’s Included:
WhatsApp Messaging (new)
Start 1:1, real-time conversations on the world’s most popular chat app. Share product images, order updates, or support - all with rich media and quick replies.
Discover WhatsApp
RCS Messaging (new)
Take SMS to the next level with branded sender IDs, high-res images, carousels, and interactive reply buttons. All inside your customer’s native messaging app.
Discover RCS
📲
SMS & MMS
Reach customers instantly by implementing scalable, personalised text campaigns. Effortlessly coordinate campaigns that run alongside email and on-site strategies.
🖥️
Push Onsite
Keep your website top of mind by triggering real-time alerts and updates that align with user behavior and session timing.
📧
Email Marketing
Deliver high-impact, dynamic campaigns with rich visuals, long-form storytelling, and advanced segmentation.
Let's talk!

Secure Solution

All our technology is secure and adapted to protect your tech stack.
ISO27001:2022
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100% GDPR Compliance
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Success stories powered by SaleCycle identity resolution 

Claudie Pierlot brand image of a female model holding a basketball
Integrate 98% increase in revenue from cart recovery emails compared to 2023 with synergy between Salesforce Marketing Cloud and SaleCycle.
Read the Claudie Pierlot success story
Image of a range of L'Occitane beauty products
Understanding the significance of an Anonymous User ID in enhancing ecommerce strategy was a game-changer for L'Occitane.
Read the L'occitane success story
Grow your revenue by identifying 70% of your anonymous visitors
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Explore the rest of our modules

Re-engage

Boost your sales and foster customer loyalty by implementing strategies that re-engage visitors who have shown interest in your products. Utilise targeted marketing campaigns and personalised follow-ups to convert potential leads into loyal customers.
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Retain

Retain your visitors by creating meaningful interactions that resonate with their interests and needs. By understanding their behaviour and preferences, you can offer personalised experiences that encourage them to stay engaged with your brand.
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